Health & Wellness Disclaimer

1. PURPOSE AND SCOPE

This Health & Wellness Disclaimer (“Disclaimer”) applies to information provided by Health Equilibrium SA (Pty) Ltd (“Health Equilibrium”, “we”, “us” or “our”) through our physical store, website, product descriptions, educational material, social media, customer communications and general wellness recommendations.

It is intended to explain the nature and limits of the information we provide. It should be read together with our Website Terms & Conditions and other applicable Health Equilibrium policies.

This Disclaimer does not replace the product label, package insert, manufacturer's directions, professional healthcare advice or any mandatory warning or instruction applicable to a product.

2. GENERAL WELLNESS INFORMATION ONLY

Health Equilibrium provides general wellness information, product information and general natural-health recommendations intended to support customers in making informed choices.

Information we provide may include general information about ingredients, traditional or commonly described uses, nutritional or wellness characteristics, recommended use as stated by the manufacturer, and general lifestyle considerations.

Information is provided for general educational and wellness purposes. It is not intended to constitute medical diagnosis, medical treatment, a medical prescription or a substitute for professional healthcare advice.

Individual responses to products, supplements, foods, herbs and other wellness products can vary.

3. NO DIAGNOSIS OR TREATMENT

Health Equilibrium does not diagnose diseases or medical conditions.

Health Equilibrium does not prescribe medicines or provide medical treatment.

Health Equilibrium does not claim that a Health Equilibrium product will cure, treat, prevent or reverse a disease unless a specific claim is legally permitted and applicable to the product.

Customers should not use information provided by Health Equilibrium to self-diagnose a medical condition.

Customers should not start, stop, reduce, increase or replace prescribed medication based solely on information provided by Health Equilibrium.

4. PRODUCT RECOMMENDATIONS

Our staff may make general product recommendations based on information supplied by the customer and on the intended use and product information available to us.

A recommendation is not a diagnosis and is not a guarantee that a product is suitable for a particular individual.

Where a customer presents with a medical condition, complex symptoms, medication use or other circumstances that may require professional assessment, staff should recommend consultation with an appropriately qualified healthcare professional.

Where a product has specific age, dosage, contraindication, warning, storage or use instructions, customers should follow the manufacturer's or supplier's instructions.

5. WHEN PROFESSIONAL HEALTHCARE ADVICE IS IMPORTANT

Customers should consult an appropriately qualified healthcare professional before using a product where they have concerns about suitability or where individual medical circumstances may affect safe use.

This is particularly important for customers who:

• Have a diagnosed medical condition or significant ongoing symptoms.
• Take prescription medicines or other medicines where an interaction or contraindication may be possible.
• Are pregnant, trying to become pregnant or breastfeeding.
• Are purchasing for an infant or child.
• Have allergies, significant sensitivities or known adverse reactions.
• Are preparing for surgery or have recently undergone medicalprocedure.
• Are unsure about dosage, interactions, contraindications or whether a product is appropriate.

6. CHILDREN AND AGE-APPROPRIATE USE

The Health Equilibrium website is intended for adults and for adults purchasing products with parental or guardian responsibility.

Customers must follow product-specific age recommendations and warnings.

Parents and guardians are responsible for deciding whether a product is appropriate for a child, taking into account, the product label and any professional advice required.

Health Equilibrium does not provide pediatric diagnosis or treatment.

7. MEDICATION AND INTERACTIONS

Natural, herbal and nutritional products are not automatically free from side effects, contraindications or interactions with medicines.

Customers taking medication should seek appropriate professional advice before using a product where interaction may be possible.

Health Equilibrium does not guarantee that a product will be compatible with a customer's medication or medical condition.

Where a staff member is uncertain about a potential interaction or suitability issue, the customer should be referred to an appropriately qualified healthcare professional.

8. CLAIMS ABOUT PRODUCTS AND INGREDIENTS

Health Equilibrium aims to describe products accurately and responsibly and to distinguish general wellness information from medical claims.

Product claims may be based on information supplied by manufacturers or suppliers and on applicable product labelling.

Health Equilibrium will not intentionally market products using claims that are false, misleading or unsupported.

Where a product is a complementary medicine or health supplement subject to applicable SAHPRA requirements, product claims and advertising must comply with the applicable regulatory framework. SAHPRA's health-supplement guidance states that claims referring expressly or implicitly to treatment or cure of specific diseases are generally not suitable for health supplements unless specifically permitted.

Customers should not interpret a general wellness statement as a claim that a product treats or cures a disease.

9. UNREGISTERED OR COMPLEMENTARY PRODUCTS

Some products sold by Health Equilibrium may fall within regulatory categories for which specific labelling, advertising or registration requirements apply.

Where a product is an unregistered complementary medicine for which a SAHPRA disclaimer is legally required, the applicable product-specific disclaimer and regulatory wording will be used as required. SAHPRA's advertising guideline specifies a particular disclaimer for certain unregistered complementary medicines.

This general Disclaimer does not replace any mandatory product specific regulatory statement.

10. CBD PRODUCTS

Health Equilibrium currently stocks a limited CBD product.

Information about CBD products is provided for general product-information purposes only and must not be interpreted as a claim that CBD treats, cures or prevents a disease.

Customers should follow the product label and supplier/manufacturer instructions and seek professional advice where they have concerns about suitability, medication interactions, pregnancy, breastfeeding, age or other individual circumstances.

Any product-specific legal or regulatory requirements applicable to CBD products will take precedence over this general Disclaimer.

11. HERBALISM AND STAFF QUALIFICATIONS

Health Equilibrium may employ or work with staff members who have training or developing qualifications in herbalism or natural health.

Unless a staff member is appropriately qualified and legally entitled to provide a particular professional service, their assistance should be understood as general wellness and product information rather than regulated medical or healthcare treatment.

Staff qualifications and experience do not change the limits of the advice described in this Disclaimer.

12. NO GUARANTEES OR PROMISES OF OUTCOMES

Health Equilibrium does not guarantee that a particular product will produce a specific health, wellness, nutritional or lifestyle outcome.

Individual results vary according to factors including the individual, product, dosage, diet, lifestyle, underlying health and other circumstances.

Statements such as “may support”, “may assist”, “traditionally used for” or similar wording should not be interpreted as a guarantee of a particular result.

13. WEBSITE AND EDUCATIONAL CONTENT

Website articles, recipes, guides, social media posts, product descriptions, newsletters and other educational material are provided for general information and wellness education.

Information may become outdated, may contain supplier-provided information, and may not reflect every individual's circumstances.

Customers should verify important health information with an appropriately qualified healthcare professional and should read the current product label and instructions before use.

Health Equilibrium may update or remove educational content when information changes or when we identify that clarification is required.

14. THIRD-PARTY INFORMATION

Some product information is supplied to Health Equilibrium by manufacturers, distributors or other suppliers.

Although we aim to use reliable information, Health Equilibrium does not independently guarantee every statement made by a third party.

Where a customer's safety or health may depend on a particular claim, dosage, interaction, contraindication or warning, the customer should consult the current product packaging and an appropriately qualified healthcare professional.

15. EMERGENCIES

Health Equilibrium is not an emergency medical service.

If you believe that you or another person is experiencing a medical emergency, seek urgent assistance from an appropriate emergency medical service or healthcare facility.

Do not delay seeking professional care because you are waiting for a response from Health Equilibrium.

16. CONSUMER RIGHTS AND LEGAL COMPLIANCE

Nothing in this Disclaimer limits or excludes any consumer right or remedy that cannot lawfully be excluded or limited.

Health Equilibrium aims to market and describe products in a manner that is accurate and not misleading. South African consumer-protection rules prohibit marketing that is reasonably likely to create false or misleading representations about goods or services.

Where a product is subject to specific medicines, health supplement, food, labelling or advertising requirements, those requirements apply in addition to this Disclaimer.

17. CONTACT US

If you have a question about a product, ingredient or the information contained in this Disclaimer, contact Health Equilibrium before using the product where appropriate.

Email: info@health-equilibrium.co.za

Telephone: 012 548 0933

In person: Shop U30, Kolonnade Shopping Centre, Corner of Sefako Makgatho Drive and Enkeldoorn Avenue, Montana Park, Pretoria, Gauteng, 0182.

18. POLICY DETAILS

Health Equilibrium SA (Pty) Ltd

Registration No. 2026/267330/07

Website: https://health-equilibrium.co.za/

Effective date: 21 September 2026